☆CONSUMER RIGHTS☆
Consumer is a person who buys and uses of good or service from the market after making a payment which also satisfy their need. However sometimes consumers are exploited in the market because it do not insist on their rights.
☆Factors exploiting consumers are as follows:
•companies giving false information.
•Exaggerating in advertisements.
•Charging more prices then listed.
•Indulging in unfair trade practices.
•Electronic goods proper safety norms.
☆CONSUMER MOVEMENTS☆
During 1960 widespread food shortage, black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organised form in India.
☞ Consumer Forums
Consumer forums guide consumers on how to file a case in the consumer court, they also represent individual consumer in the consumer courts.They also receive financial support from the government for creating awareness between people.
☞Consumer Protection Act, 1986
This act is also known as COPRA. This act was made after the formation of consumers International. It is an act of parliament which was made to protect interest of consumers in India. It makes provisions for the establishment of consumer councils and other authorities to settle down the consumers dispute and connected matters.
Under Consumer Protection Act, a 3-tier quasi-judicial machinery at a district, state and national level has been set up for redressal of consumer disputes.
☆CONSUMER RIGHTS☆
Basically it include five rights these rights are discussed below:
1) RIGHT TO BE PROTECTED/RIGHT TO SAFETY
Consumers have the right to be protected against the marketing of goods and delivery of the service that are hazardous to life and property. Producers and service providers need to follow the required safety rules and regulations.
2) RIGHT TO BE INFORMED
Government has made it mandatory to mention all ingredients and safety features date of manufacture, price, quantity, expiry date, direction for use etc. on the pack of a product the manufacturer have to display the information because consumer have the right to be informed about the particular gurujan services they are consuming.
3) RIGHT TO CHOOSE
Any consumer who receives a service in whatever capacity regardless of age, gender he has the right to choose whether to continue to receive the service or not.
4) RIGHT TO SEEK REDRESSAL
Consumers have the right to see redressal against unfide trade practices and exploitation. It means if any damage is done to a consumer here the right to get compensated depending on the degree of damage.
5) RIGHT TO REPRESENT
Consumers get the right to see regression and demand compensation while seeking any retrateral the consumer have the right to be represented in the consumer court. For this purpose a three tear quasi judicial machinery has been set up. In case of help required, consumer can see help from consumer forums.
☞ Government has made it mandatory for some products to get certified by seals like ISI agmark, etc.
☞ 24th December is celebrated as National Consumers Day, on this day, the Parliament enacted the consumers protection act in 1986. Due to which today there are more than 700 consumer groups in India, out of which some of them are well organised and recognised for their work.
☞ various defects in existing Consumer Protection laws are lack of clarity on the issue of compensation to consumers injured by defective products, lack of adequate awareness, week protection of the workers of the organised sector etc.
☆THANKYOU!☆
